Amazon, being such a large company has to handle a lot of aspects. Its primary focus is on customer satisfaction. If the customer were not satisfied, then Amazon would take certain steps to make them happy. One of them includes the suspension of the seller’s account. In order to save the account from being suspended, you need to follow the rules and regulations of Amazon. Still, if you manage to get your account suspended, there are certain ways by which you can recover it.
If Amazon flags your account, then it is hard to get it back but not impossible. You can follow the steps so that you can get your account back from amazon suspension.
Investigating the Reasons for Suspension
The first thing that you need to do is get information about the cause for your account suspension. Generally, Amazon provides information about the reason. However, there are some reasons that you should be aware of. It is important to know that Amazon could suspend your account if your performance is bad. Factors like low customer rating, defect in products could be the reasons. Also, if you violate the policy of Amazon, your account could be in danger of suspension.
Sometimes, Amazon updates its policy and it is your duty to keep information about it. Selling of products, which are restricted,could also lead to the suspension of your account. The reasons for your account suspension could be among these or could be something else. You need to investigate for further reasons.
Appealing the Suspension
If your account is suspended, you could appeal the suspension. It would be better if you could outline your appeal before contacting Amazon support. You need to let Amazon know by writing clear steps about your plans which you willtake in order to avoid such issues in the future. You could also provide some of the highlights of your store in order to let them about its value. After you have done this, you need to wait at least 48 hours before you get a response from Amazon. You need to be calm and tell them about the situation and if it is your fault, tell them about the steps that you would take to avoid them in the future.
These are some of the ways thatshould definitely be followed if you are interested in recovering your account.